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How do I start a subscription?
Getting a subscription set up couldn't be easier! Simply go to the product you want to subscribe to, select the 'Subscribe & Save' option and head to the checkout.
Can I add other items to my subscription?
Yes, absolutely! There are two ways to do this:
- To process a subscription alongside your current one, simply choose the 'Subscribe & Save' option on the new product listing. Once both subscriptions are active, you can schedule them to renew on the same date.
- To add a one-time purchase (which will only ship with your next subscription and not repeat), just send us a message at ahoy@thepetslarder.co.uk and our team will be happy to help!
When will I be charged?
Your initial payment will be processed at checkout. After that, your subscription will renew automatically on a recurring basis. For example, if you place your initial order on 19th June with a 4-week subscription, your next payment will be charged on 19th July.
Can I change my delivery address?
Absolutely! This can all be managed in the customer portal under 'Address & payment details'. Or you're welcome to email our friendly team on ahoy@thepetslarder.co.uk who'll be happy to help!
How do I update my payment method?
You can do so through your customer portal under 'Address & payment methods'
Can I cancel at any time?
Yes! You're not tied into a subscription at all. They're completely flexible to your needs. If you need to pause for a while you, can reschedule your next order, and of course if you need to cancel, you can certainly do so! This can all be managed in our handy customer portal, or you're welcome to email our team at: ahoy@thepetslarder.co.uk
I've cancelled my subscription, can I set it back up again?
Yes absolutely! You're able to set your subscription back up very easily through your online portal, or email one of our friendly team on ahoy@thepetslarder.co.uk
