Welcome to The Pets Larder FAQ guide! We’ve compiled answers to our most common customer questions about our products, services, and recommendations to help you shop with confidence.
1. About The Pets Larder
What is The Pets Larder?
The Pets Larder is a sustainable pet supply company based in Cornwall, delivering eco-friendly, natural, and high-quality products for pets across the UK.
What types of products do you offer?
We provide:
- Natural dog and cat treats
- Eco-friendly pet toys and accessories
- High-quality food brands, including grain-free and raw options
- Supplements for health and well-being
Do you cater to pets with special dietary needs?
Absolutely! We stock hypoallergenic, grain-free, and single-protein products for pets with allergies or sensitivities.
2. Ordering and Payments
How can I place an order?
Simply visit our website at www.thepetslarder.co.uk:
- Browse or search for your desired products.
- Add items to your basket.
- Proceed to checkout to complete your order.
What payment methods do you accept?
We accept:
- Credit/debit cards (Visa, Mastercard, American Express)
- PayPal
- Other secure payment methods available at checkout
Can I change or cancel my order?
If your order hasn’t been dispatched yet, contact us as soon as possible at ahoy@thepetslarder.co.uk
3. Delivery and Shipping
What delivery options do you offer?
- Royal Mail Untracked: 2–5 working days
- Royal Mail Tracked: 1–3 working days with tracking updates
- Parcelforce Next Day: Next working day delivery
Do you deliver internationally?
Currently, we only deliver within the UK.
What are the shipping costs?
Shipping costs vary depending on the weight and size of your order. You’ll see the delivery fee during checkout.
What happens if my parcel is delayed or lost?
Please refer to our Lost Parcel FAQ for steps to resolve delays.
4. Returns and Refunds
Can I return a product?
Yes, if you’re not satisfied with your purchase, you can return it within 14 days of delivery, provided it’s unused and in its original packaging. Contact us for return instructions.
Will I get a refund?
Once we receive the returned item, we’ll process your refund within 7 working days.
What if my product is damaged or incorrect?
If your order arrives damaged or incorrect, contact us immediately with your order number and photos of the issue. We’ll arrange a replacement or refund.
5. Products and Recommendations
How do I choose the right treats for my pet?
Consider your pet’s:
- Size and breed
- Age (puppy, adult, or senior)
- Dietary needs or sensitivities
For tailored advice, feel free to contact our team.
Do you sell rawhide products?
No, we focus on natural and safer alternatives to rawhide, such as Beef Moon Bones, Twisted Bull Pizzles, and Ostrich Bones.
Do your products support eco-friendly practices?
Yes! Many of our toys, treats, and packaging are biodegradable, sustainably sourced, or made with minimal environmental impact.
6. Subscriptions and Discounts
Do you offer a subscription service?
Yes, and if you need any help in organising the items on your subscriptions, renewal dates just get in touch at ahoy@thepetslarder.co.uk
Are there any discounts or promotions?
We offer regular promotions, including Green Friday deals and seasonal offers. Sign up for our newsletter to stay informed.
7. Customer Support
What are your customer service hours?
- Monday to Friday: 9:00 AM – 4:00 PM
- Closed Weekends and Bank Holidays
How can I contact you?
- Email: ahoy@thepetslarder.co.uk
- Online Contact Form: Available on our website contact page.
8. Special Services and Events
Do you host events or workshops?
Occasionally, we host events like training workshops and eco-friendly pet parenting webinars. Follow us on social media to stay updated.
Do you support local charities?
Yes! We regularly partner with animal charities and donate a portion of proceeds during special campaigns.